When ever I message the seller I get “Your purchase isn't covered by eBay Money Back Guarantee, but we encourage you to work with the seller to agree on a solution.” The important part it to check on how the claim was closed. Ebay is more than welcome to refund the buyer with their money if they wish. They have done this for years. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or vouchers are not covered. Yes. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. I just stupidly paid for an item on eBay through PayPal before even doing my research on the item (idiotic move) and after I had done so, the item seemed fake. Some types of items are excluded: vehicles, real estate, websites and businesses for … How eBay Money Back Guarantee works. eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong. In addition, the seller gets a Defect. It isn't new. Use a third party to process returns and make the customers jump through hoops so you can play dumb and not be the bad guy. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If you receive a damaged, faulty, or not-as-described item, you can return it for a refund. Buyers can use eBay Money Back Guarantee when: They don't receive an item; They receive an item that does not significantly match the listing (the rest of the page is too long to post here ) eBay Money Back Guarantee is designed to inspire buyer confidence and streamline the resolution process when there are issues with a transaction. If after 4 days of raising the claim, the seller does not reach out to you or helps you reach a closure, eBay will step in and help you with the solution after the eligibility checks for the claim as per the terms and conditions of eBay Guarantee* Program and other eBay … Your seller lied to you, you should never have closed the complaint, you should have escalated it. Seller made it seem like it was real from the description (does not state replica or authentic but lists authentic MSRP of product). … Read 6300 More Complaints What to do when you don't receive your item or it's not as described. ... Not suitable does not mean it will not work when fitted, but that the person fitting it thinks it might not perform to the standard a better item would do. You can find all the details on the eBay Money Back Guarantee policy page. Shop with confidence knowing that eBay offers a Money Back Guarantee. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. Can I still get a refund? In 2018, eBay … Because buyers are often purchasing items from private sellers, eBay offers a money back guarantee! If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I bought something on eBay it’s past the far past the expected arrival time I’ve tried to contact seller multiple times but no response. Ebay’s main protection for buyers is its Money Back Guarantee service. Some of them are 30 days, others 60 or 90. For example ebay has hundreds of illegal IPTV sellers with listings. What to do when a buyer doesn't pay. Many sell one year subscriptions cheap, but cut your service off in weeks and steal your payment. If the seller does not do this, eBay refunds the buyer and goes after the seller for their money. While the vehicle purchase protection program sounds similar in scope to eBay’s Money Back Guarantee, there is one major difference. Money Back Guarantee. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. eBay Guarantee * when a Buyer may files a valid, true and correct 'Item Not Received' or 'Item not as described' claims, eBay will work with the buyer and the seller to ensure that the buyer either receives the product or a replacement from the seller. Some products even come with a lifetime guarantee. Note : Some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection. About eBay Money Back Guarantee. According to eBay, the protection aims to help when payment isn’t given and to make sure no negative feedback is given when an eBay Money Back Guarantee request is resolved in the seller’s favour. Resolving buying problems. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases*. The VPP is not administered by eBay—a point the company makes known from the onset—and the terms are subject to change without notice. Follow these steps to get your refund. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Frequently Asked Questions We’ve got your back. Discounted Gift Cards. Instead of money back guarantee offer a "110% of your money back" guarantee in the form of store credit. How does eBay Money Back Guarantee benefit me? Sellers Find Fault with eBay Money Back Guarantee: by: Marie : Sun Sep 14 13:23:07 2014: Claims can be very tricky. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. As anyone who’s paid eBay’s 10% listing fees can attest, that market share allows the company to make an absurd amount of money. Ebay does refund buyers if they paid only a few bucks for the item. You'll get your money back. Surely that doesn't mean if an item is eligible for a refund then the seller has to return the money and the buyer keeps the item. Resolving selling problems. Like most programs on eBay the money back guarantee is BS. Not Resolved? To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page. Most purchases on eBay are covered by eBay Money Back Guarantee. Here is what it says on eBay Money Back Guarantee page: Not covered. Any product that has a hint that it might not work, always backs it up with a guarantee. You are correct. So I want to open a case but which reason should I choose : Doesn't work or defective or Doesn't match description or photos ? 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