“Good Morning, Front Desk. Not all international calls are toll free. Thanks very much, you too have a nice day! I'd like to make a reservation for the third weekend in September. How should I address you? Click Here to Watch: How a Hotel Front Desk Agent or Receptionist Make Room Reservation by Phone with Dialogue. Your confirmation number is XXX”. Step-10: Now you will approach to close down the selling. Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. So, I would like to recommend you to guarantee your booking as we have very high occupancy rate, you know. SICAT COMPETENCY BASED Document No. THIS WAS HELPFUL THANKS SO MUCH… I GOT HIRED AS A RECEPTIONS AND I WILL USE ALL THIS ON MY ACCOUNT. I just wanna know if there is such a word as “Thanks you”?? Read about the 3 main steps & find answers to your questions in the FAQs. How may I help you? Thank you very much. Caller: How do I finalize this reservation? Now you will approach to close down the selling. Repeat all the information caller gives and at the same time give him a reservation confirmation number. You also pay in advanced for transportation service. Agent: Mr. Temple as you know our hotel is a busy hotel. Repeat all required information to be sure that you have made proper reservation. You may either find any vacant room or no room for sale. If there any is any discounted offer, offer it. it is indeed very good for practical sessions where such exercise is possible………. Thanks a lot for your wonderful complement. Here you will learn exactly what steps a front desk agent needs to follow to make a reservation in phone. Viele übersetzte Beispielsätze mit "reservation procedure" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. Step-11: Thanks the guest for his calling and finish the conversation. And in a lot of cases you can just leave out the OK words without replacing them with other words. Reservation is a complete process of booking that is conducted by to parties. Step-6: Make reservation properly. ,,,this tool is much helpful,,i am trying to find basic and simple steps in reservation taking and yet some websites shows complicated one,,,i’ll be glad if you could have online tutorials regarding front office procedures,. At one time or another we have all been on the receiving end of an unmannerly call. Room rent is XXX US$ per night which included complimentary breakfast. Try to keep very fresh, clear and friendly voice tone so that guest from other side of the phone may feel comfortable. Keep it up and do come up with more updated methods, all these will be beneficial to all.. Hi Tanji, It is very good tutorial..no better..it helped me to give training to my staff ” How to take reservation”. DANK U FOR THIS GREAT INFORMATION!!! If you have any objection about guest’s mode of payment or anything then inform the guest about your rules and request him to give you another option. Very nice. Making Room Reservation on Telephone (SOP), Read this Tutorial first: How to take Reservation. Thank you for all your advises. Save my name, email, and website in this browser for the next time I comment. Its very nice,but dont u think using sir or madam will be more preferable than mr or miss? Agent: Mr Temple we are offering more for our guest. Basic Tips for Taking Reservation on Phone: 13. So, first listen carefully to identify what sorts of assistance the caller wants from you. . Every guest has their own needs and wants, so you need to ask the right questions and respond to the reservation request. Table Reservations Procedure For Restaurants. all our best wishes, it will help me to do my job almost perfect, Thanks a lot. I am an assistant manager at a Hotel manangement college and I am sure this will really help my students in being a good hotelier…. Agent: Thanks you Mr. Temple for choosing XXX hotel. What does a reservation for the 2021 Ford® Bronco SUV do? to be disconnected abruptly during a telephone conversation ‘I think we got cut off, I can’t hear her anymore.’ 12. switch off/turn off is to deactivate (a cell phone/mobile phone) ‘Sorry you couldn’t get through to me. All our rooms are booked on XXX date. This will help me so much in my job. GBU!!! Here are some ways to convey respect and professionalism on the telephone: 1. This site uses Akismet to reduce spam. Now your approach will be to know which room will best match with guest. Adresse: Air Europa. i m really wants to give you thanks…becoz only for this site i am able get more knowledge about front office….. How may I assist you?”. 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