Working at the front desk of a hotel can be an excellent way to begin a career in hotel management. Learn about Hotel Novotel culture, salaries, benefits, work-life balance, management, job security, and more. Up-selling is a crucial part of working in the front desk of a hotel. With a little commitment, you can be the one to get a person’s vacation started the right way, and you will walk away from the encounter feeling good as well. Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. Ascertains their lodging, purchasing needs. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks. This is also a chance to show off your skills working with people. You should have a pleasant and professional disposition with guests and other hotel … Most hotels have a specific software program used for checking in and billing guests. 2 0. In order to work front desk at a hotel, you should be able to type somewhere between 60 and 80 words per minute. No, working at a hotel front desk is not a easy job because you have to stand on your feet all day. They turn to you with their questions and preferences and many are grateful to receive your assistance. Your email address will not be published. A front desk agent is responsible for checking hotel guests in and out of their rooms. It's important that you handle every situation carefully and with a good attitude. When I first started working at the Ramada in Maumee, I was there for 2 weeks when the general manager left and the new guy moved up from the Comptroller position. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and … Able to work flexible schedule. Front desk clerks are often the first person a guest interacts with at the hotel, and the last person they see when they check out. They interact frequently with guests in person, e-mail, and by telephone. Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. 281-355-9924 fax They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. There are also people out there who are simply looking to get a deal on their hotel room. If you are personable and enjoy bringing happiness to others, this could be a great position for you. Hotels and resorts are 24/7 businesses. Be personable yet confident during your interview. Required fields are marked *, CORPORATE LOCATION He was an ass. If you had to help an unhappy customer, how would you handle the situation? For more information on how to get a job working at a hotel front desk, contact us here.l[-0p-0=, Your email address will not be published. With the right amount of patience and skills, this could be a job that catapults you into a very fulfilling career. The receptionist is also the hotel’s face. If we were to ask your previous employer what kind of employee you are, what would they say? Chances are that you will not know how to use every tool of this program unless you've worked in a hotel before. I love to solve guest issue and "make it right" so that the guest has a positive memorable stay, and plans to return in their future travels. The exact number will depend on the hotel where you work. Front Desk Clerks - Working Conditions. How would you go about handling a lot of people walking in and needing assistance at one time? Spring Texas, 77389, 281-355-9222 office If you have a knack for customer service and work experience in the hotel … That means they tend to have the most info and some of the best stories. However, this can also be a very stressful and at times annoying job. Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. Ability to Anticipate Guests’ Needs. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. He hated the Front Desk lady, and fired her immediately. 5 years ago. Learn about Hilton culture, salaries, benefits, work-life balance, management, job security, and more. Front Desk Agent Job Description What is a Front Desk Agent? The usual understanding about hotel management is only about front office, restaurants, and housekeeping. Work your way up from the bottom of the hotel “ladder.” Many people who go on to work in sales at a hotel actually start at the front desk. For example, as a front desk receptionist, you learn valuable skills for customer relations, multi-tasking, and time-management. You won't have to perform large tasks with these programs but you should know the basics. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. i miss that. A Front Desk Agent in the Los Angeles, CA Area area reported making $13 per hour If a career working in the fast-paced hospitality industry is where your passion is, then a position as a front desk clerk for a hotel might be in line with your aspirations. Hotels tend to take their employees treatment and benefits seriously. 5726 Root Road According to the US Bureau of Labor Statistics, 16.3 million people were employed in hospitality positions as of June 2018. The hotel you are interviewing with may even test you on your competency in these two programs. You have to check on the computer which rooms are not occupied and give the hotel guest the key to that room. Guests come and go at all hours, and someone needs to be at the front desk to help them. He brought in a new gal, and while I was really ambivalent – I did my … Unfortunately, many of the guests at these establishments will believe that they are “better” than you (or at least that is how you will be treated).