USPS usually sends claim decisions within 5-10 days. Depending on the chosen program, you can partially or completely protect yourself from unforeseen expenses. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. When a package is lost in transit, you must wait a minimum of 21 days after the mailing date before you make the claim. Keep proof of when you mailed your items and know when your items are delivered safely to the correct recipient. You must keep evidence of insurance until the claim is resolved. The following list shows some of the documents accepted by the post office for damage claims (however, they may ask for more thorough proof): Copy of your canceled check or money order receipt, Picture and description of a similar item from a catalog if your receipt isn’t available, A letter from the seller stating the value of the item, Your own description of the item, including date and time the item was purchased and whether it’s new or vintage. Seems the USPS is feeling the heat of ShipCover and wants the Ebay insurance business, too, by making claims easier to make and paying out claims without a hassle. Postal Service. You can also check Claim History in your USPS.com account for updates. Have you tried calling USPS to see if a claim can be filed via phone? Protect your USPS ® shipments with added insurance, signature services, and delivery confirmation. Claims for Loss or Damage. I submitted proof of value and proof of damage, and I noted that the damage wasn’t cosmetic. But making a claim with any carrier isn’t a bowl of cherries on any day. It may take up to 2 billing cycles for the refund to appear on your card. Customer Service. Claim processing … I've googled it and I can't figure out how to file a claim as a seller. If USPS needs more information to process your request, it will take longer than 2–3 business days. Upon written request by the USPS, the customer must submit proof of damage (see 2.0) for damaged items or missing contents, in person to a local Post Office for inspection, retention, and disposition in accordance with the claims decision. In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. Give support, share information, and connect with fellow members. Returning the package to the sender will result in a USPS insurance claim being denied. call 1-800-275-8777 (they will mail a claim form), internet search for PS Form 1000 (download the pdf), or ask your post office ? Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost claims; and 7 days after the effective date of coverage for damage claims. Making a claim with the post office for your lost eBay items: Oh man, talk about a hassle. eBay international standard delivery rates are … This can be either of the following documents: Original mailing receipt: The receipt that was stamped at the post-office counter when the item was mailed. You don't need to fill out extra forms. The USPS now has online claim filing. I know this is a bit off topic for a baseball card group but since there is no doubt expensive ebay and usps experience, I hope some one can give me some advice I sold a WORKING alienware laptop on ebay last week. If it's USPS insurance, use the link in post #2. You can file your claim online direct on the USPS site. I filled it out for a damaged ebay item and got a check less than a week later. 877.325.2462 8am-4:30pm (Central Time) Monday-Friday Claims Decisions. Meet other eBay community members who share your passions. Before making a claim with the USPS, check to make sure your package was covered by postal insurance. Create a USPS.com(registered trademark symbol) account to print shipping labels, request a Carrier Pickup, buy stamps, shop, plus much more. If you don’t hear from the post office within 45 days, you have to submit a duplicate claim using the original claim number. We now have our 4th insurance claim denial from USPS since August when Priority Mail started including “free” insurance. Complete loss: When a package has not turned up within 30 days, the seller files the claim. I opened up a usps insurance claim and this in the mail. I submitted my official USPS Insurance Claim on January 20th, 2019. Remember, even with USPS, insurance is insurance, paying out claims can be a fight! "Those who enter the arena unarmed or unprepared are quickly dispatched.". Official Claim Form vs. filing online. I do not see any option in my Paypal account to file a claim and usps won't let me file a claim and gives me that error message. All you can, is prey that this is a nice buyer, still happy from the transaction, that has 1 or 2 hours to waste to wait in line at the post office, file the claim report, so you can get your money back. Ask for a written statement that there is no record of the delivery being made. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I … You also need him to have a copy of the invoice. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page. Powered by eBay ShipCover is powered by eBay so purchasing insurance for your USPS shipments is super simple and super easy. If an item arrives at the buyer’s door damaged, you may make a claim with the post office immediately. We appealed the first two claims all the way to Washington and the short story is that they now expect all claims to be supported by a physical examination of the damaged item AND the packaging it was shipped in. Part of the decision process for a payable claim is whether or not the item was properly packaged. Note to self (and to you): Always make a copy of any form you give to the government. Original box or wrapper: This must show the addresses of both the sender and the recipient along with whatever tags or stamps the post office put on the package to say it’s insured. if you send priority usps you get $50-$100 insurance (included). Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. Even though I wrapped it several times in bubble wrap, the post office still played football with my package and managed to break it! Thanks. But making a claim with any carrier isn’t a bowl of cherries on any day. How do I File an Insurance Claim with USPS for Broken Item? USPS drop-off convenience; $100 shipping protection plan; You also have the option of purchasing additional parcel insurance via third party parcel insurance providers such as U-Pic or InsurePost. 1.5.2 Claims Filed by Mail If you want to make your claim at the Post Office, you must get a copy of PS Form 1000, Domestic Claim or Registered Mail Inquiry. No need to go to the PO unless the USPS requests you to. Be prepared to stand your ground firmly, including reminding them you may need to bring an attorney on board. The problem is, 3 weeks later, the buyer doesn't give a darn of the item since he got his money back. Are you sure that you purchased USPS insurance? How To File A Shipping Insurance Claim If you have been an eBay or Amazon seller for any length of time, most likely you have had to deal with a shipping insurance claim at one point or another. In my situation, I stated the guitar was purchased through eBay and gave the listing number, along with a copy of the receipt. Keep track of your shipment, delivery, and insurance all in one place. Your insurance value may be declared in any amount from the selling price of the item to a maximum of $1,000. USPS found this new way to reduce or save money on claims, knowing that the process will not follow through. And if the accident / insurance event occurs, the insurance company will bear all or all of the costs in full or in part. First thing you do is refund your buyer and ask them to save all packaging and the item. Only "packing slip". The buyer has sent me pictures of the broken item, I have the tracking number and it's all recorded in my paypal account that I purchased insurance... Any help is very much appreciated! Review your claim information and submit it. There’s always a question as to who makes the claim: Damaged or lost contents: Either the seller or the buyer can file the claim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you think that printing your own postage is slick, you’re gonna love electronic insurance. In the More Actions drop-down menu, select Create Claim. Cost and billing. Parcel Insurance Plan PO Box 66708 St. Louis, MO 63166-6708. Call 1-800-332-0317, extension 9, and request a Domestic Claim PS Form. I wanted to provide some key tips and tricks for all the eBay sellers out there simply trying to make some extra money to put food on the table. The default when purchasing eBay shipping is the third-party "ShipCover" coverage, and if you want to switch to USPS insurance you have to choose it from a little drop-down menu. I am also trying to file a claim and on the directions through ebay, I have no "create claim" in my drop down list. I received a letter asking for (1) the original postmarked receipt for insured mail, registered mail, or cod or (2) the original sales receipt from the usps showing the article number and insurance amount or (3) The priority mail express label. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. Fill out the form with all the details required and bring your backup information. And if you have USPS insurance paid by yourself or provided through eBay FILE a claim at the earliest possible date. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I once began a phone call with the insurance rep., "Also since you reserve the right to record this conversation, I do too". Email. Contact us at the email or phone number below. The USPS insurance claim system also has a way to enter information for items purchased in online auctions. eBay ShipCover Claims & Support. You will electronically file claims with PIP via the www.ebay.com website within 90 days of the effective date of coverage. To sign in to leave a comment, fill in the form below. Mailing Address. Insurance & Extra Services Add Proof of Mailing, Delivery Confirmation, & More. If your buyer is too cranky to cooperate, go to the actual post office where you mailed the package. filing a USPS claim for missing contents or damages, the addressee must present the package (packaging & contents) to their post office for inspection. It says: If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I evidently purchased through some company called PIP Insure. They have paid two claims for me based on a picture. For missing packages, you (the seller) need a letter from the buyer (dated 30 days after the package was mailed) stating that the buyer never received the package. I filed the claim with USPS after she sent me the pictures. eBay offers insurance through ShipCover when you purchase postage and print labels through eBay. they said they will contact the buyer to confirm, then hopefully the process will go quickly! I don't even bother the seller with the issue. To make a damage claim, you must produce evidence of insurance. Feeling really frustrated! If your request is approved, it will be credited to the credit card associated with your account. The OP recently sold this item, offering only local pickup and Standard Post. I am contacting Ebay directly, this is ridiculous when they change things and do not send notices stating so. Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. USPS insurance rates. Do I ask the buyer to send me the damaged item? If you use private insurance instead, you make a claim with your insurance carrier, not the post office. Then go here: yes, I have gone to that website and I get this message... "This Label (or Tracking) Number is not eligible for online claim filing.". My Buyer received the item, and now wants his money back because it is broken into 3 pieces! Login is required to post comments. Postal employees can look up the insurance or delivery confirmation numbers to find whether the delivery took place, but the post office will charge you $6.60 for their efforts. ShipCoverClaims@pipinsure.com. Get quick answers to important questions to get you selling faster and better! Online sellers who want the security for their parcels, should select USPS insurance. Usps insurance claim/ ebay return question. That amount will be reimbursed if the post office decides to pay your claim because it doesn’t locate your package under a bale of hay in Indiana. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. Because let's face it, sometimes the carriers don't care as much about our packages as we do.. via GIPHY Hopefully this doesn't happen to you and your packages arrive safely. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Share best practices, tips, and insights. I would call or visit my local PO and see if they can provide you with some guidance . In the Sell section, click Shipping labels. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. 4 claims last year, one claim this year so far. for a PS Form 1000. Evidence of insurance must be retained by the customer until the claim is resolved. USPS requested I … If required, enter insurance fees and upload evidence of insurance (e.g., a mailing receipt) using a .pdf or .jpg attachment. USPS isn't saying it won't let you file a claim; the message you're getting states you can't open a claim online. Just select the option to cover items up to $500 when listing an item or when you print a USPS shipping label through eBay Labels. Before making a claim with the USPS, check to make sure your package was covered by postal insurance. USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. If all goes well and your claim is deemed legit, you should get your payment within 30 days. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. How to File an Insurance Claim with the U.S. In the end, you will receive another mail that will explain you why the claim is denied... Maybe for a high dollar item. Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. 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